Refund Policy

RETURNS & EXCHANGES – APPAREL AND EQUIPMENT

If for any reason you are not happy with your purchase, simply return all unused and unopened products to receive a full refund, less shipping and handling fees (if applicable). 

Both policies are covered by the following terms and limitations.

You must return products in their original packaging and have proof of purchase through this Site. Customer is responsible for return shipping. We do not accept product returns sold by third-party sellers.

To return a product, you must first call Customer Care at +1 310-717-0623, or log into your account to receive a return authorization number. We will need your order number or email address associated with your account. Any products that are refused or returned to sender will be subject to a 25% shipping and processing charge.

Once we receive the returned product, we will refund the purchase price less original shipping and handling fees (if any). We will notify you once your return has been received and we have issued your refund. In all cases, refunds will be given in the same form of payment as the original method of payment. Please allow up to 10 days after we have processed the refund for your bank to credit your account.

To make a return or exchange, please follow these steps:

Obtain a Return Merchandise Authorization (RMA) number. This is required for us to process and track your return. You can obtain an RMA number by calling +1 310-717-0623 – Friday between 8am and 5pm PST. Please include your order number or the email you used to place your order.

Include the RMA number inside the box with a copy of your packing slip or original order confirmation.

Ship all unopened and opened product to the address listed below. Returns sent to any other address will not be processed. Please keep the tracking number for the return package to ensure it has been received by our warehouse.

Return postage is at the buyer’s expense. Any returned package sent “Return to Sender” will be subject to a 25% processing fee to cover return shipping and handling.

XPT Life, LLC

401 30th St.

Newport Beach CA 92663

Experience Refunds. Participants who make a deposit (total or half) are eligible for a full refund within 7 days of initial payment, as long as there are 30 days or more until the Experience begins. A refund will not be issued after 7 days of the marked payment date, or if there are 29 days or less until the start of the Experience. Full Payment is due 30 days prior to the Experience.If the customer misses the 7-day refund window, the customer has the opportunity to transfer their deposit (total of half) to a future XPT Experience occurring within 1 year, but will be assessed a $750 transfer fee. The customer is only eligible to transfer deposit to another Experience one (1) time. In all circumstances, transfer of deposit to another offered XPT Experience must be requested a minimum of 30 days before the Experience start date. No refunds or transfer can be accommodated if there are 30 days or less to the start of Experience. 

XPT has always maintained a “No Refund” policy.  Please note, XPT has the right to cancel an Experience due to weather, unavailability (sudden illness), pandemics, not enough attendees etc.  In these cases you will be notified and given the option to choose any other experience within 1 year. We are committed to delivering equivalent value through postponed events. Thank you for understanding.

Certification Refunds. Participants who sign up and pay are eligible for a full refund within 7 days of initial payment, as long as there are 30 days or more until the Certification begins. A refund will not be issued after 7 days of the marked payment date, or if there are 29 days or less until the start of the Certification. If the customer misses the 7-day refund window, the customer has the opportunity to transfer their payment to a future XPT Certification occurring within 1 year, but will be assessed a $50 transfer fee. The customer is only eligible to transfer deposit to another Certification one (1) time. In all circumstances, transfer of deposit to another offered XPT Certification must be requested a minimum of 30 days before the Certification start date. No refunds or transfer can be accommodated if there are 30 days or less to the start of Certification.

We will confirm this course within 30 days depending on total sign-ups. When this course has been confirmed you will receive all of your preparatory course materials listed above.  We recommend that you do not book your travel until receiving these materials, or we suggest you book accommodations that allow cancelation without penalty. If the course is canceled at the 30-day mark you will be refunded in full. XPT is not responsible for any travel accommodations.Please note, XPT has the right to cancel a certification due to weather, unavailability (sudden illness), pandemics, not enough attendees etc. In these cases you will be notified and either refunded in full or given credits to choose another certification within 1 year as determined by XPT.

Please note, XPT has the right to cancel a certification due to weather, unavailability (sudden illness), pandemics, not enough attendees etc. In these cases you will be notified and either refunded in full or given credits to choose another certification within 1 year as determined by XPT.

Accommodations. If you purchase a hotel room to attend the certification (coming from out of town), we suggest you book a room that allows you to cancel without penalty. It is not the responsibility of XPT to pay for this additional purchase. If you need to cancel your registration for the certification, please contact XPT.

Workshop Refund. All sales final. If you are unable to attend, you may transfer your spot to anyone of your choice as long as it is within 24 hours of the workshop.

Please note, XPT has the right to cancel a workshop due to weather, unavailability (sudden illness), pandemics, not enough attendees etc. In these cases you will be notified and refunded in full.

If you have any questions about your products or account, you should send an email to Customer Service at support@XPTLife.com or call Customer Service at (310) 717-0623.